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Client Engagement Consultant x3 - Disability Services

Employer: ONCALL Group
Work Type/s: Contract, Full Time
Classification/s: Administration, Disability Services
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 15 March, 2018.
Applications close: No Deadline – please apply as soon as possible

  • 3 positions available
  • 2 x full-time
  • 1 x contract (8 months)


ONCALL is a recognised leader in the disability sector: we are people focused, driven by strong values and employ only the best staff to deliver excellence in client focused support. We are committed to ongoing development, training and career pathways for all our staff.

The Role:

We currently have multiple positions available within our Client & NDIS Services team. Two are Permanent, and one is a Fixed Term contract for 8 months!

Located in Surrey Hills, close to public transport and trendy Eastern suburbs shops and streets; this role will see you working from modern, vibrant and friendly offices and join a passionate department that provides flexible supports for people with disabilities, their families and carers. 

Ensure the provision of quality services under the NDIS:

  • Provide person centred services that enrich the lives of people living with disabilities;
  • Rostering and allocation of staff to meet clients’ requirements, ensuring client/staff match;
  • Engage clients’ by understanding their needs & their plans and ensure their profiles are maintained in ONCALL’s database;
  • Ensure all clients and their families have a clear understanding of individual funding and their core supports;
  • Develop and maintain professional relationships with participants, families, staff, and other key internal and external stakeholders;
  • Demonstrate ONCALL core values at all times.

To be successful in this role, you will demonstrate:

  • Relevant qualifications highly regarded (ie: Disability, Community Services, Social Science etc.);
  • Experience or understanding of staff rostering highly desired;
  • Proven experience in disability services in a similar position;
  • A background in providing excellent customer service over the phone;
  • Strong time management, prioritisation and organisational skills;
  • Customer focused, positive and results driven – have the 'nothing is too hard' attitude
  • Proficient computer skills;
  • Enjoy a fast-paced environment and can remain calm under pressure;
  • Current (or willing to obtain) police check, WWC check and DWES check. 

Company Culture & Benefits:

In return, you will be rewarded with the opportunity to join a team of passionate and supportive professionals who are experts in the NDIS field, as well as plenty of career progression opportunities both within ONCALL and the further Health sectors. The NDIS is only going to continue to grow, so this is your chance to get involved and join one of Australia's fastest growing sectors! 

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.