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Intake Officer


Employer: knowmore
Work Type/s: Full Time, Part Time
Classification/s: Legal & Human Rights
Sector/s: Not For Profit (NFP)
Location: Brisbane & Gold Coast

Job posted on: 15 January, 2019.
Applications close: 01 February, 2019.

About knowmore

knowmore is a nation-wide, free and independent community legal centre providing legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse. Our vision is a community that is accountable to survivors and free of child abuse. Our mission is to facilitate access to justice for victims and survivors of child abuse, and to work with survivors and their supporters to stop child abuse.

Our service was initially established in 2013 to assist people who were engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse (‘the Royal Commission’). knowmore was established by and operates as a program of the National Association of Community Legal Centres (NACLC), with funding from the Australian Government, represented by the Attorney-General’s Department. knowmore also receives funding under a grant from the Financial Counselling Foundation.

From 1 July 2018 NACLC has been funded to operate knowmore to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme. knowmore assists survivors by providing information and advice about the options available to them, including claims under the NRS, access to compensation through other schemes or common law rights and claims.

knowmore uses a multidisciplinary model bringing together intake officers, lawyers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne and Brisbane.

The Role

This vital client facing role will be the first point of contact for many survivors seeking assistance from knowmore. As such, Intake officers will deliver high-quality telephone and face to face services to provide clients with information about knowmore’s service delivery programs; gather relevant information from clients and work with them to understand their legal issues and rights; and to identify, prioritise and action clients’ legal and support needs through referrals to in-house and external services.

As a member of a national team, the intake role will also contribute to knowmore’s community engagement and systemic advocacy activities.

This role can be either part time or full time.

Location

These roles will be based in Brisbane. Some interstate and intrastate travel will be required.            

Selection Criteria

  • Demonstrated ability to engage effectively with clients who have been impacted by complex trauma and to provide appropriate, trauma-informed support
  • Knowledge and understanding of the dynamics, complexities and legal and social consequences of child sexual abuse
  • Demonstrated understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and experience in providing culturally safe services to Aboriginal and Torres Strait Islander people and people from culturally and linguistically diverse backgrounds
  • Excellent time management and organisational and administrative skills that support the capacity to prioritise and manage a diverse range of client matters and tasks in an effective and timely way
  • Highly developed interpersonal skills with the proven ability to build effective relationships and communicate with a diverse range of people both internally and externally
  • The ability to work collaboratively, flexibly and respectfully within a multi-disciplinary team to achieve high level operational performance
  • An awareness of issues of confidentiality and privacy relating to clients of a legal service and the ability to act professionally and within the boundaries of knowmore’s practice
  • A commitment to self-care, resilience and ongoing professional development
  • IT proficiency, with proven ability to use Microsoft Office and systems for recording data and reporting
How to apply for this job

Further Information about knowmore is available at www.knowmore.org.au.

Inquiries about the role should be directed to Ainsley Jardine-Wilson, knowmore’s Human Resources Manager, on 02 8267 7400.

Your application must include:

  • A cover letter outlining why you are applying for this position
  • A resume with your skills, experience and qualifications
  • A written response outlining your responses to the key selection criteria (maximum of four pages) 

Applications should be emailed to recruitment@knowmore.org.au, using the subject line: Intake Officer application via EthicalJobs, no later than  12.00pm Friday 1st Februaury 2019.

Supporting materials  Intake officer job description- 2019.pdf