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Communications Officer - Brisbane

Employer: knowmore
Work Type/s: Part Time
Classification/s: Advocacy & Campaigns, Communications & Marketing
Sector/s: Not For Profit (NFP)
Location: Brisbane & Gold Coast

Job posted on: 13 June, 2019.
Applications close: 09 July, 2019. (Expired)

  • Part time, 3 days per week 

About knowmore

knowmore is currently expanding to meet the higher than expected demands on our obligation to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme. 

knowmore is a nation-wide, free and independent community legal centre providing legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse. Our vision is a community that is accountable to survivors and free of child abuse. Our mission is to facilitate access to justice for victims and survivors of child abuse, and to work with survivors and their supporters to stop child abuse.

Our service was initially established in 2013 to assist people who were engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse (‘the Royal Commission’). knowmore was established by and operates as a program of the National Association of Community Legal Centre’s (NACLC), with funding from the Australian Government, represented by the Attorney-General’s Department. knowmore also receives funding under a grant from the Financial Counselling Foundation.

From 1 July 2018 NACLC has been funded to operate knowmore to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme. knowmore assists survivors by providing information and advice about the options available to them, including claims under the NRS, access to compensation through other schemes or common law rights and claims.

knowmore uses a multidisciplinary model bringing together intake officers, lawyers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane and Perth.

The Role

As part of the communications team, the Communications Officer works collaboratively with knowmore’s Communications Manager and other staff to support the efficient delivery of knowmore’s communications and related strategies and activities. Through its communications, knowmore seeks to build effective relationships across the service, with stakeholders and the media, and build brand recognition with knowmore’s audiences by maximising potential opportunities that utilise existing communication mechanisms and other innovative engagement strategies.

The Communications team also plays a key role in enhancing the effectiveness of knowmore’s policy and law reform activities.

Selection Criteria

  • Tertiary qualification in communications, public relations, journalism or similar, and/or consistent professional work experience in these fields.
  • Experience working in a communications, engagement, campaigns or advocacy role(s), and autonomously delivering outcomes.
  • Demonstrated skills and experience in delivering on communications and/or marketing strategies, including a commitment to continuous improvement.
  • Demonstrated experience in understanding consistency and quality in branding, messaging and narrative to ensure effective communications work.
  • Stakeholder engagement skills, including the ability to work collaboratively and communicate, liaise and build productive relationships with a wide range of people to achieve common goals.
  • Demonstrated skills and experience in working in or with traditional media, including pitching stories to journalists and media outlets and generating media coverage.
  • Demonstrated critical thinking skills and the ability to exercise sound judgment and solve problems in a timely and effective way.
  • Understanding of new and social media trends, and safe social media practices.
  • Confidence with information technology, including websites, CRMs and bulk email software.
  • Excellent oral and written communication skills, including the ability to prepare high-quality materials tailored to a variety of audiences.
  • An understanding of the issues impacting upon survivors of child abuse and a commitment to working to address their needs.


This role is based in Sydney or Brisbane, however we are a national organisation therefore some interstate travel may be required.

Further Information about knowmore is available at

A full Position Description is attached below.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.