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Customer Service Officers


Employer: Diamond Energy
Work Type/s: Full Time
Classification/s: Administration, Environment & Sustainability, Green Energy, Green Products & Services, Retail & Hospitality
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 10 April, 2019.
Applications close: No Deadline – please apply as soon as possible

  • Full Time role

About Us

We are a 5 star rated electricity retailer by Greenpeace with a strong focus on service in an industry facing significant change. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. Our growth has created additional full time opportunities for talented individuals to join our Customer Care team located in the inner-eastern suburbs of Melbourne.

We are seeking confident and passionate individuals to:

  • Provide exceptional service to our existing customers
  • Respond to phone and email enquiries from prospective customers
  • Support our outbound sales and customer retention programmes
  • Support various customer data processing activities

Key Criteria

Successful applicants must be able to demonstrate:

  • A genuine customer service ethic
  • A positive, proactive and enthusiastic attitude
  • Punctuality and reliability
  • Excellent communication skills
  • Initiative, accuracy, attention-to-detail and outcome-focus
  • Proficiency in using common office software packages
  • Interest in renewable, solar and sustainable energy

Experience in a retail-electricity and/or retail-solar selling is not mandatory but would be favourably regarded. These positions are full time.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.