Document Actions

Customer Service Officers


Employer: Diamond Energy
Work Type/s: Full Time
Classification/s: Administration, Environment & Sustainability, Green Energy, Green Products & Services
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 11 January, 2017.
Applications close: 25 February, 2017. (Expired)

About us

We are a growing electricity retailer operating in eastern Australia. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. Our growth has created new opportunities for talented individuals to join our Customer Care team located in the inner-eastern suburbs of Melbourne.

Customer Service Officer role

We are seeking confident and passionate individuals to:

  • Provide exceptional service to our existing customers
  • Respond to phone and email enquiries from prospective customers
  • Support our outbound sales and customer retention programmes

Key criteria

Successful applicants must be able to demonstrate:

  • A genuine customer service ethic
  • A positive, proactive and enthusiastic attitude
  • Excellent communication skills
  • Initiative, accuracy, attention-to-detail and outcome-focus
  • Proficiency in using common office software packages
  • Interest in renewable, solar and sustainable energy

We are seeking individuals from an entry-level through to individuals with up to 5 years of relevant or related experience. Experience in a retail-electricity and/or retail-solar selling is not mandatory but would be favourably regarded. These positions are full time.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.