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Customer Service Officers


Employer: Diamond Energy
Work Type/s: Full Time
Classification/s: Administration, Environment & Sustainability, Green Energy, Green Products & Services
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 11 January, 2017.
Applications close: 25 February, 2017.

About us

We are a growing electricity retailer operating in eastern Australia. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. Our growth has created new opportunities for talented individuals to join our Customer Care team located in the inner-eastern suburbs of Melbourne.

Customer Service Officer role

We are seeking confident and passionate individuals to:

  • Provide exceptional service to our existing customers
  • Respond to phone and email enquiries from prospective customers
  • Support our outbound sales and customer retention programmes

Key criteria

Successful applicants must be able to demonstrate:

  • A genuine customer service ethic
  • A positive, proactive and enthusiastic attitude
  • Excellent communication skills
  • Initiative, accuracy, attention-to-detail and outcome-focus
  • Proficiency in using common office software packages
  • Interest in renewable, solar and sustainable energy

We are seeking individuals from an entry-level through to individuals with up to 5 years of relevant or related experience. Experience in a retail-electricity and/or retail-solar selling is not mandatory but would be favourably regarded. These positions are full time.

How to apply for this job

These roles represent a great opportunity to work with a close-knit team of passionate individuals in a dynamic and fast-growing business environment in the highly evolving energy and renewables sectors.

If this is of interest – apply by emailing a copy of your resume and short cover letter highlighting your capability against the key criteria to careers@diamond-energy.com, using the subject line: Customer Service Officer application via EthicalJobs.