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Practice Support and Development Manager

Employer: EIS Health Limited
Work Type/s: Full Time
Classification/s: Health Care & Allied Health, Management, Health Promotion
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 17 April, 2019.
Applications close: 12 May, 2019. (Expired)

  • Mascot location - close to Mascot train station!
  • Salary packaging available
  • Full time position

Organisational Environment

Primary health networks (PHNs) have been established with the key objectives of increasing the efficiency and effectiveness of primary health care services for individuals, particularly those at risk of poor health outcomes. They also aim to improve coordination of care to ensure people receive the right care in the right place at the right time.

The central and eastern Sydney catchment spans 667 square kilometres, stretching from Strathfield to Sutherland, as far east as Bondi, and also includes Lord Howe Island and Norfolk Island. We are the second largest PHN across Australia by population, with more than 1.4 million individuals residing in our region. Our boundaries also align with those of South Eastern Sydney Local Health District and Sydney Local Health District.

Our Vision

Supporting, strengthening and shaping a world class, person centred primary health care system.

Our Purpose

Working in partnership with our GPs, allied health professionals, nurses, local health districts and networks, our local communities, non-government organisations and our other health professionals and services to improve health, facilitate seamless care and address local health needs for the people who live in, work in and / or visit central and eastern Sydney, Lord Howe Island and Norfolk Island.

Our Goals

  • Improve health outcomes and address health needs.
  • Support our primary health care professionals and services.
  • Work in partnership to facilitate person centred seamless care.

Our Values

  • Learning and Growth
  • Integrity
  • Collaboration

Purpose of Role

As the Practice Support and Engagement Manager you are responsible for the leadership and supervision of the Practice Support and Engagement team. This role will provide guidance to the team to ensure all practice support and development activities are aligned with the organisation’s vision, goals, values and strategic direction. In addition, this role has a strong focus on cross functional collaboration around general practice support, digital health, quality improvement activities and person-centered approaches. This role will be expected to lead the development of innovative activities to achieve outcomes in a resource constrained environment.

The Practice Support and Engagement Manager will ensure the provision of expert advice and guidance to all levels of CESPHN staff and Executives. Reporting to the General Manager Primary Care Improvement, this role will provide effective leadership to promote a culture of best practice and innovation, working closely with internal organisational streams to enhance the capability and performance efficiency, efficacy and success of CESPHN.

Key Responsibilities

  • Support the General Manager in the application of change management, strategic planning, risk management, policy review and providing expert advice as required in a collegiate manner.
  • Lead the development of strategic relationships and partnerships with relevant stakeholders across the CESPHN region, including peak health and community organisations, regional GP networks, allied health and community networks, government and private health sectors.
  • Participate in strategic planning and respond to changing situations, making prompt decisions to ensure the ongoing efficient and effective output of relevant key deliverables.
  • Oversee the development of activity workplans and appropriate program timelines for key areas in conjunction with staff, relevant stakeholders and Advisory Committees.
  • Oversee the development of resources and systems to support effective and efficient program delivery.
  • Coordinate the development and implementation of educational activities to primary care staff and those within general practice which are targeted, appropriate and sustainable in addressing identified priority concerns.
  • Oversee daily operations and monitor staff performance against key deliverables, adherence to activity workplans and program execution within allocated budgets.
  • Effectively lead and mentor direct reports, fostering a knowledge sharing culture and promoting the development of collaborative and high performing teams.
  • Identify team and individual training requirements and opportunities for professional development, supporting and developing emerging leaders.
  • Participate in internal and external meetings and sector events, delivering formal and informal presentations, documenting outcomes and actioning key deliverables as required.
  • Prepare strategic recommendations and expert advice to the General Manager on program areas and services.
  • Maintain knowledge and understanding of sector changes and emerging trends, ensuring adherence to evidence based best practice and legislative and regulatory requirements.
  • Seek opportunities to work collaboratively with staff on continuous system improvements, participating in planning and quality assurance activities.
  • Support operational staff and the management team in ensuring adherence to organisational policies and procedures as well as providing strategic direction and operational support.
  • Perform other duties commensurate with skills and experience as directed by the General Manager.

Details of relationships relevant to this role

Internal Stakeholders:

  • This position works across the whole the whole organisation

External Stakeholders:

  • SESLHD and SLHD public health units
  • General practices and their staff (Nurses, managers, practice staff)
  • APNA
  • NPS MedicineWise

Selection Criteria


  • Tertiary qualifications in Public Health, health promotion or practice management and equivalent experience at managing complex projects for at least 5 years
  • Proven ability to think conceptually, analyse complex issues, develop innovative solutions within organisational constraints, and prepare high level reports and budgets.
  • Demonstrated experience in project management and expertise with the ability to deliver and lead teams in complex and challenging environments.
  • Strong organisational skills and the ability to set priorities, work effectively and cooperatively, to achieve desired outcomes within specific timeframes.
  • Demonstrated ability to effectively engage a wide range of stakeholders including the Local Health Districts, nongovernment organisations, universities, primary care clinicians to achieve effective primary service system reform.
  • Knowledge and understanding of trends, developments and issues in primary health care
  • Proven high level written, verbal and electronic communication skills, and ability to successfully manage communications across a decentralised organisation.
  • Intermediate to Advanced knowledge of Microsoft Office based computing applications, e.g. Excel, Word, Database, PowerPoint etc.
  • Access to a motor vehicle and possession of a current NSW drivers’ licence.


  • An understanding of the primary health care environment and awareness of current and future trends.
  • Demonstrated experience leading and implementing transformational change.
  • Experience working for a not for profit organisation.

Core Competencies

  • Managing Change: The ability to demonstrate support for organisational change necessary to improve effectiveness and efficiency as well as proactively helping others to successfully navigate through organisational change.
  • Customer Orientation: The ability to demonstrate strong customer focused support and stakeholder engagement in all business-related activities.
  • Analytical Thinking: The ability to clearly analyse a situation and seek out relevant information needed to address issues using a logical, systematic and sequential approach.
  • Verbal and Written Communication: The ability to communicate appropriately and proficiently across varying audiences and contexts, with demonstrated experience in preparing high-level reports, correspondence and briefings.
  • Teamwork: The ability to contribute and work collaboratively as part of a high performing team.
  • Initiative: The ability to identify or pre-empt what needs to be done and take appropriate action before being asked or before the situation requires it.
  • Influencing Others: The ability to confidently negotiate with internal and external stakeholders to influence decision making and achieve desired outcomes
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.