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Family Services Manager - Northern Region

Employer: drummond street services
Work Type/s: Contract, Full Time
Classification/s: Family Services, Management, Mental Health & Counselling, Social Work
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 21 March, 2019.
Applications close: 12 April, 2019. (Expired)

About the Role

drummond street services (ds) delivers responsive, intentional and evidence-based prevention, early intervention and treatment programs, within a public health framework. We strive to build and enhance the innate resilience of children, young people, adults, their families and communities and to increase protective factors. Growth in our services has led to the opportunity for a new Northern Family Services Program Manager to join our team.

Providing leadership to teams of multi-disciplinary practitioners delivering innovative mental health and wellbeing Family Services, the Family Services Manager - Northern Region will lead services in a region that covers Yarra, Darebin, Moreland, Whittlesea and Mitchell Shire. Based primarily in Carlton, with four direct reports, you will also work across our sites in Collingwood, Coburg and Epping.

Ideal candidates are passionate, committed to social justice and cultural safety, are trauma informed and are affirmative of all children, young people, families, adults and communities. Confidently holding accountability for the performance of our programs, you strive for quality services, including thorough contractual and reporting requirements, program and client risk and safety, and our evaluation practices.  

A highly competitive salary package plus salary sacrifice opportunities will see you well remunerated.

Your Responsibilities

  • Manage the delivery of our high-quality diverse Family Services in each region, including children, youth and family services, mental health treatment, and a program for people recovering from family violence.
  • Lead and inspire high performance teams by engaging staff, setting clear direction and performance expectations
  • Contribute to and foster a positive and affirmative team environment
  • Ensure funders and other stakeholders are aware of the needs and aspirations of the communities we serve and understand our work
  • Coordinate, collate and prepare reports for funders
  • Ensure performance targets are met and that data and evaluation material is collected and input into our client information systems consistently and in a timely way

About You

  • Use collaborative leadership and management techniques to support and empower team members
  • Bring experience and confidence to your leadership, ensuring our staff group reflects the communities we service by upholding cultural safety for staff and in our service practices
  • Demonstrate a strong understanding of child and adolescent development, whole of family practice, recovery-oriented trauma informed practice and the impact of structural disadvantage on individuals, families and communities, such as racism, sexism, Islamophobia, homophobia or transphobia
  • Manage multiple contracts using project management skills and stakeholder engagement strategies

Selection Criteria

All of the following must be addressed in your application to be considered.


  • Qualifications in Social Work, Family Therapy, Psychology, or another relevant qualification, as it relates to the position responsible for leading a multi-disciplinary team
  • Demonstrated knowledge and application of therapeutic & supportive approaches for families, children and young people with focus on prevention, early intervention and treatment.
  • Demonstrated knowledge of complex trauma and recovery approaches to intervention.
  • Ability to contribute to the organisation's culture, people, research, best practice and sustainability including income generation, along with high level written skills, including reports and funding submissions.
  • Demonstrate your genuine interest and commitment to collaborating with First Nation, LGBTIQ+, and people of color. Use examples.
  • Minimum of three years’ experience in successfully leading and managing highly dynamic teams.
  • Victorian driver’s license

Highly Desirable

  • You identify as belonging to one/more of the communities with whom ds assertively engages

A full position description is available below.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.