Document Actions

Manager of Operations - Iraq

Employer: ZOA
Work Type/s: Contract, Full Time
Classification/s: Finance & Accounting, HR & Employment Services, International Aid & Development, Operations & Risk Management
Sector/s: Not For Profit (NFP)
Location: International

Job posted on: 10 January, 2019.
Applications close: 06 February, 2019. (Expired)

  • Job location: Erbil, Iraq.
  • Starting date: 15 April 2019
  • Vacancy closing date: 6 February 2019
  • Duration position: 3 years, with possibility of extension
  • Workhours: Fulltime (40 hours)

ZOA is a Christian international NGO, which offers RELIEF to people who are affected by conflict or natural disasters. ZOA wants to contribute to a new perspective of HOPE in which people work together for a promising future in dignity and mutual trust. Together with the affected communities we work on the RECOVERY until they can provide to take care of their livelihoods. The work of ZOA is coordinated from Apeldoorn, the Netherlands. From Apeldoorn operates ZOA in multiple countries in Africa, Middle East Region and Asia. ZOA works approximately with 900 employees worldwide.

ZOA is looking for a Manager of Operations Iraq

Since 2014 ZOA has been working among the most vulnerable people affected by the different conflicts in Iraq. ZOA can legally assist people across the entire country, being registered with both the Kurdish Regional Government (KRG) and the Federal Government of Iraq (GoI). ZOA works in hard-to-reach areas targeting internally displaced persons (IDPs), Syrian refugees, non-displaced people, as well as returnees. ZOA was among the first responders during the retaking of Mosul in 2017, providing relief through WASH, shelter, cash, and food security interventions. Seeing the overwhelming psycho-social needs, ZOA opened Safe Spaces for women and children in Mosul soon after, providing structured psychosocial support and informal education. ZOA actively seeks conflict sensitive programming, including people from both majority and minority groups (the latter including Shabak, Kakai, Turkmen and Christians). From July 2017 ZOA Iraq operates through three programmes areas, in Mosul (including Tel Afar), Hamdaniya and Anbar.

ZOA works alongside local partners. Creating and strengthening of local capacity is an important element of the programme.

Throughout its recovery and resilience programmes in Iraq, ZOA considers a family-oriented approach. Enabling families flourish in the aftermath of conflict means:

  • Creating a protective environment in which children can develop (through psycho-social support and work with the schools/ education system);
  • Creating opportunities for income generation for men, women, and youth, through rural and urban livelihoods interventions, and skilling;
  • Contributing to social cohesion in communities and neighbourhoods, through peacebuilding

In relief programming, which is still relevant mainly for those who remain displaced, as well as those willing to return or recently returned without safe and dignified houses, ZOA will provide shelter assistance.

Your challenge

This is an exciting opportunity to lead an expanding team responsible for dynamic and efficient management and control of all supportive processes in the country organisation. This includes Finances, HR, Logistics and IT.

Your main tasks and responsibilities

The MoO contributes to the strategic enhancement of Financial, HR, Logistics and IT processes and management. The MoO has a key role on the Country Management Team and is often asked to deputise for the Country Director position. The MoO has been assigned with responsibility and holds delegated authority for:


  • Contribute to the Country Annual Plan (CAP), with a specific task in preparing the corresponding annual budget and financial sections;
  • Development of monthly and quarterly and annual financial management information at country organisation and at Programme Organisation level;
  • Oversee the preparation of country annual accounts, in accordance with relevant legislation and regulations;
  • Monitoring finance compliance to internal and external (donor and government) rules and regulations;
  • Prepare and process the allocation of indirect costs to project budgets;
  • Advise and support the Country Director and Program Managers in the development of budgets of funding proposals;
  • Manage financial audits and respond to audit reports.


  • Translating ZOA’s worldwide HR policies and procedures into the local cultural setting and the implementation of HR policies and procedures;
  • Monitoring HR compliance to internal and external (donor and government) rules and regulations;
  • Advise and support the Country Director and Program Managers in the development of HR components of funding proposals;
  • Supervise staff recruitment and contracting processes (including for external consultants);
  • Supervision of annual and mid-year staff evaluations;
  • Ensures Terms & Conditions of employment comply with local legal requirements;
  • Ensures gender sensitivity in staffing and policies.


  • Ensures Terms & Conditions of supplier contracts with local legal requirements and ZOA policies.
  • Implementation of IT policies and procedures in compliance with ZOA’s worldwide framework;
  • Manage availability, continuity and security of appropriate IR facilities;
  • Implementation of logistical policies and procedures in compliance with ZOA’s worldwide framework;
  • Monitoring and evaluation of logistical policies and procedures.


  • Development and maintenance of country specific policies and procedures in the fields of finance, HR management, security, logistics and procurement in compliance with ZOA global quality management framework;
  • Maintain Country administrative manual (finance, HR, procurement) and ensure compliance;
  • Monitoring of and support to program organisations on processes and procedures related to finance, HR management, security, logistics and procurement.

The MoO supervises and periodically appraises the performance of staff reporting to the MoO.

Your profile


  • Being a Christian adhering to the Christian identity of ZOA;
  • The candidate is expected to fully support the vision and mission of ZOA.


  • Bachelor degree in financial management, auditing and/or HR;
  • ZOA’s finance practices;
  • Command of English is essential;
  • Experience in general management;
  • Preferably some cross cultural experience in a development setting, preferably in Asia.


  • Result-oriented approach, initiates but also makes sure that initiatives come to a satisfactory result;
  • Takes initiative to improve processes and procedures;
  • Knows how to prioritize;
  • Alerts the CD and Finance Director at ZOA Netherlands when financial problems, issues, risks arise including fraud;
  • Analytical;
  • Flexible conduct;
  • Customer-friendly attitude;
  • Accuracy;
  • Initiative;
  • Good communicator.

Special conditions

  • Regular travel is required.

We offer

ZOA offers you a challenging job, an inspiring and motivated team in de programme country and good benefits and remuneration which suits the charities sector.

Do you need more information? For more information about ZOA, please visit at our website

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.