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Intake Officer - OneLink

Employer: Woden Community Service Inc.
Work Type/s: Contract, Full Time
Classification/s: Family Services, Housing & Homelessness, Social Work, Mental Health & Counselling, Youth
Sector/s: Not For Profit (NFP)
Location: Canberra & ACT

Job posted on: 09 January, 2017.
Applications close: 23 January, 2017.

  • Full Time – Fixed term contract
  • $65,232.94 – 68,187.25 (plus 9.5% superannuation)
  • Ability to salary package

The organisations:

Woden Community Service (WCS) and Belconnen Community Service (BCS) are not for profit organisations that have been providing community-based services within the ACT for over 40 years.  Our vision is to build and nurture a vibrant, inclusive and connected community.

WCS & BCS are in partnership to administer the OneLink program which is the central intake and information service for Human Services in the ACT.

The Role                                                           

Through consistent and responsive customer service, Intake Officers will facilitate intake processes and establish and follow up referral pathways for people accessing OneLink.

The Person

If you have a passion for working with people through referrals and outreach you are encouraged to apply for these positions. Strong relationship management and communication skills are essential personal attributes for these roles.

Selection criteria:

  • Demonstrated skills, knowledge and experience working with people through case work, referrals, and outreach.
  • Demonstrated ability to use person centred approaches to develop and implement support and service offerings for individuals.
  • Ability to establish and maintain service networks, make and receive referrals and work collaboratively with others.
  • Demonstrated communication techniques that engender positive relationships and influence stakeholders effectively to resolve functional issues.
  • Demonstrated professional competence and sensitivity in intake processes, needs assessment and referrals in supporting service users.
  • Demonstrated excellent written skills to ensure case notes and documentation are completed accurately in a timely manner.
How to apply for this job

Please provide a copy of your resume together with a statement outlining your skills and experience against the above selection criteria.

Applications should be lodged at, using the subject line: Intake Officer - OneLink application via EthicalJobs, by cob 23 January 2017. For full details of this position see below and visit our website or contact Kate Crawford on (02) 6234 6837.

WCS encourages Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply. 

Supporting materials  Intake Officer.pdf