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Customer Service Officer


Employer: The Leprosy Mission Australia
Work Type/s: Casual
Classification/s: Administration
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 31 January, 2019.
Applications close: 17 February, 2019.

Seeking people who want to make a difference!

Are you experienced in customer service and ready to make a difference to the lives of others?

The Leprosy Mission Australia (TLMA) engages donors to support people affected by leprosy and disability throughout its projects overseas; bringing healing, hope and dignity. It also advocates to overturn the stigma associated with leprosy.

We’re looking for a highly motivated and customer service orientated individual to join our fast paced and dynamic Customer Service Team. You will have a can do attitude and are a team player, able to use your initiative to the ability to ensure our donors receive exceptional service.

Purpose of the role

You will provide superior customer service to our supporters and donors, efficient processing of donations whilst maintaining the integrity of the TLMA database. Your contribution will enable TLMA to be effective through efficient back office administration and support.

Selection Criteria

It is really important that you have:

  • The ability to work within and contribute to the Mission/Values of TLMA.
  • An understanding of and commitment to customer service.
  • Excellent organisational and administration skills, including accuracy in data entry and proficiency with MS Word, Excel, Outlook.
  • Experience with database systems.
  • Excellence in customer service including verbal & written communication such as telephone, mail & email.
  • Attributes of patience and understanding.
  • Ability to work collaboratively with others.
  • An understanding of the not-for-profit sector.

It is desirable for you to have:

  • A qualification in Customer Service, Administration or a related field.
  • Experience with the following programs: CRM, Retail Express, ThankQ.
  • Experience with e-commerce programs eWay and SecurePay.

General Terms

Hours: This is a casual position, with the possibility of 2-3 full days (7.5 hours) per week. Flexibility in working hours will be offered to the right candidate. Standard hours of operation are 8.45am – 5pm, Monday – Friday.

Location: This position is based at the TLMA National Office, currently located at 37 Ellingworth Parade, Box Hill Victoria 3128.

A full Position Description is attached below.

How to apply for this job

Please forward your covering letter and resume to Tina Mitchell at tinam@leprosymission.org.au, using the subject line: Customer Service Officer application via EthicalJobs.

Applications close Sunday 17 February 2019.

In your application you should address the essential job competencies as outlined in the position description. You should also consider and be able to demonstrate our organisational values which are central to our organisational culture.

Supporting materials  Customer Service Officer PD CASUAL January 2019.pdf