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Team Leader


Employer: SydWest Multicultural Services
Work Type/s: Full Time
Classification/s: Legal & Human Rights, Management, Multiculturalism & Diversity
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 21 November, 2018.
Applications close: 04 December, 2018. (Expired)

  • Western Sydney location
  • SCHCADS Award 2010- Level 6
  • Full-Time (35 hours a week)
  • Team Leader for the Settlement Services Team

SydWest Multicultural Services is a leading community organisation that contributes to building the social capacity of our diverse communities. We strive to empower individuals of all cultures by offering person centred direct services, skills sharing and evidence based representation. We focus on the vulnerable and the most in need across their life course. We have offices in Blacktown, Mt Druitt, Penrith and Rouse Hill.

We offer our staff many benefits such as flexible working arrangement, flexi-time and salary sacrifice packaging. For further information please check this link http://www.sydwestms.org.au/get-involved/employment-opportunities 

Role Overview:

The Team Leader: Settlement position is part of the Community Engagement Division. It coordinates the Settlement Services Team of the organisation that currently services the Blacktown LGA and Penrith LGA. The position, consistent with the SWMS Strategic Plan, is responsible to support the Settlement Enhancement and Transition Support(SETS) and Specialist Intensive Support(SIS) programs respectively. It requires an in-depth community engagement approach and meaningful building of relevant partners to ensure it meets specific WorkPlan outputs, as well as innovative projects to assist organisational representation and community needs. This position leads a team to oversee casework, facilitates capacity building of the community and coordinates information sessions, leadership training, promotions and events planning, innovative workshops and advocacy.

Key Accountabilities: 

  • Ensuring business plans are implemented and WorkPlan & funding requirements are met;
  • Capacity to identify, initiate and successfully manage priorities and to successfully deliver within agreed timeframes, with attention to detail;
  • Maintain detailed, accurate reporting and ensure reports are submitted in a timely manner;
  • Ensure that the target group needs are delivered in a timely and high quality fashion;
  • Coordinate Community Engagement projects in an efficient manner;
  • Coordinate communication strategies to deliver brand and positive community engagement opportunities with all stakeholders;
  • Assist existing community groups in identifying barriers to access mainstream services and develop strategies to improve participation in services and activities;
  • Develop strategic and collaborative partnerships with government and non-government agencies to meet the needs of target groups and project in coordination with Community Engagement Manager;
  • Identify opportunities for funding proposals based on identified needs. Contribute to development of tenders/submissions with Community Services Engagement and Manager and other relevant staff involved in tender writing;
  • Coordinate service promotion, service evaluation and continuous quality improvement;
  • Coordinate integrated planning across teams with Community Engagement Division;
  • Oversight of financial and administrative systems;
  • Identify and develop ways to improve performance, efficiencies, and effectiveness of the services provided;
  • Participate and contribute to relevant Local, Regional, State and National government planning/policy frameworks as part of an organisational response;
  • Ensure the team is supported to comply with all regulatory/funding standards and SydWest MS policies and procedures;
  • Represent the Community Services and Engagement Manager in Community matters as required;
  • Ensure all Policies & Procedures are kept up to date in collaboration with the peers;
  • Ensure personal safety and have a positive attitude towards a work-life balance; 

Essential Criteria:

(needs to be addressed on a separate document) 

  • Tertiary qualification in Community Services, Human Services, Social Work or related area and 5 years’ experience in delivering Settlement programs;
  • Demonstrated knowledge and experience working within the NSW Child Protection System;
  • Demonstrated experience engaging stakeholders across sectors including government and funding systems;
  • Demonstrated knowledge of issues affecting humanitarian entrants and refugees;
  • Experience with and/or understanding of the principles of ‘strength-based’ and ‘person-centered’ service planning and delivery;
  • Demonstrated ability in managing, coordinating and motivating teams through demanding and changing workloads in a complex environment to deliver high quality services and programs;
  • Experience undertaking integrated planning across internal teams and leading multidisciplinary external teams;
  • Excellent interpersonal, negotiation, communication skills, including a high standard of report writing;
  • Demonstrated values of integrity, reliability, teamwork and professionalism with a commitment to risk management, quality and continuous improvement;
  • Lead and manage staff, students, volunteers and contractors with clear and measurable outcomes;
  • Program planning, data, needs analysis, implementation and evaluation based on evidence based methodologies;
  • Quality control, monitoring and reporting on service deliverables for funders and the Board;
  • Excellent computer literacy including client database systems;
  • Current driver’s licence and access to a fully registered motor vehicle;
  • First Aid Certificate, Satisfactory National Police Check and Working with Children Check required. 
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.