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Generalist Caseworker

Employer: SydWest Multicultural Services
Work Type/s: Contract, Full Time
Classification/s: Legal & Human Rights, Multiculturalism & Diversity, Social Work
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 21 December, 2017.
Applications close: 12 January, 2018. (Expired)

  • Western Sydney location
  • SCHCADS Award 2010 - Level 4
  • Fixed term full time position (35 hours per week) until 24th of December 2018 (with a possibility for extension)
  • Desirable criteria – Understand and speak Arabic

SydWest Multicultural Services is all about ‘connecting cultures and building community’ and a  career at SydWest provides an opportunity to assist and empower individuals, families and communities to be part of Australian society. We have offices in Blacktown, Mt Druitt and Penrith.

We offer our staff many benefits such as flexible working arrangement, flexi-time and salary sacrifice packaging. For further information please check this link

The Generalist Caseworker is part of the Community Engagement Division. It is responsible to deliver services, which assist eligible clients to become self-reliant and participate equitably in Australian society. This has a focus on fostering social participation, economic wellbeing, independence, personal wellbeing and community connectedness achieved through casework and community development.

Key Accountabilities

  • Provide casework services to target communities and assist them in their settlement needs, based on their identified needs;
  • Developing individual case plans, information, referral and advocacy;
  • Facilitate the provision of information sessions on relevant topics and/or services as identified to the target communities;
  • Resource, support and facilitate the establishment of support groups and community activities for the target community;
  • Ensure reporting is accurate and submitted on time;
  • Participate in community consultation, needs analysis and evaluation as part of the Community Engagement Division;
  • Assist in organising events at organisational and project level;
  • Comply with all regulatory, funding standards and SydWest MS policies and procedures;
  • Comply with all reporting requirements as directed by Settlement Services Team Leader;
  • Ensure confidentiality and discretion to all service matters and client information;
  • Support and assist SydWest MS students and volunteers if required;
  • Undertake other duties as required by the Community Engagement Manager/ Settlement Services Team Leader
  • Ensure personal safety and have a positive attitude towards a work-life balance.

Essential Criteria (needs to be addressed on a separate document)

  • Qualification in Community Services, Human Services, Social Work or related area and 2 years’ experience in relevant field;
  • Demonstrated knowledge of issues affecting humanitarian entrants and CALD communities;
  • Experience with and/or understanding of the principles of ‘strength-based’ and ‘person-centered’ service planning and delivery;
  • Demonstrated knowledge of Child Protection issues;
  • Effective interpersonal and cross cultural communication and client advocacy skills with the ability to liaise effectively with all key stakeholders including clients, service providers and their communities;
  • Demonstrated values of integrity, professionalism and a commitment to quality and continuous improvement;
  • Demonstrated experience in the planning, delivery and evaluation of group activities and support groups;
  • Proficient skills in the use of Microsoft Office programs;
  • Attention to detail and high level of accuracy, particularly with record keeping and report writing;
  • Excellent time management skills, ability to multitask and prioritise work;
  • Current driver’s licence and access to a fully registered and comprehensively insured motor vehicle;
  • First Aid Certificate, National Police Check and Working with Children Check required.

Desirable Criteria

Ability to speak and understand Arabic.
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.