Document Actions

Housing Officer


Employer: St Vincent de Paul Society NSW
Work Type/s: Full Time
Classification/s: Housing & Homelessness, Social Work
Sector/s: Not For Profit (NFP)
Location: Canberra & ACT

Job posted on: 19 March, 2019.
Applications close: 02 April, 2019. (Expired)

  • Permanent, full-time role
  • Based in Canberra; involves travel to other locations within ACT
  • Valid Driver Licence required
  • SCHCADS Award Level 4, hourly rates range from $33.07 to $35.99, plus generous salary packaging benefits

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

Amelie Housing Overview

Amelie Housing is a Registered Community Housing Provider that aims to build more socially inclusive neighbourhoods by providing appropriate, secure and affordable housing to those who are homeless or disadvantaged including those reliant on low and moderate incomes, or have a disability and struggling to find a home in Australia's challenging private rental market.

The Role

The Housing Officer will be responsible for managing tenancies and properties, with the objective of providing quality, timely and respectful customer service to tenants; minimising loss due to rental arrears and damage to properties; ensuring enforcement of tenancy obligations; and building harmonious relationships with the community.

The key responsibilities of the role will include:

  • Allocating and nominating tenants through Onelink and other referral pathways
  • Managing tenant sign ups, conducting 6-monthly rent reviews and property inspections on a regular basis
  • Taking appropriate steps to minimise rental arrears by ensuring timely collection; and any occurrence of damage to property is reported and managed in accordance with Amélie Housing policy
  • Placing job orders for repairs and maintenance; managing timely processing of invoices for repairs and maintenance contracts, fire safety contracts, pest contracts and grounds maintenance contracts
  • Managing arrears and vacant property reports, maintaining accurate database
  • Regular communication with tenants and support services to ensure sustainable tenancies

This role will report to the Senior Housing Officer and will work closely with the Special Works Division.

To be successful in this role, you will need:

  • Demonstrated and well developed sector experience
  • Understanding of and sensitivity to the needs of the community, social housing tenants and applicants
  • Knowledge of the legal framework for social housing landlords/tenants, notably the Residential Tenancies Act (1997) ACT including tenant rights
  • Experience of housing management or service delivery within a social organisation, including support areas like mental health, domestic violence and drug and alcohol abuse
  • Ability to work with minimal supervision and prioritise a demanding workload
  • Well-developed organisational and analytical abilities
  • Demonstrated time management and organisational skills
  • Excellent written and verbal communication skills and highly developed interpersonal skills
  • Experience with Microsoft Word, Excel and Outlook
  • A valid driving licence
  • Ability to work in a team, communicate effectively with others and recognise the viewpoints of others

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

Please click here for a copy of the Position Description.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.