Document Actions

Client Service Officer - Community Hub

Employer: St Vincent de Paul Society NSW
Work Type/s: Full Time
Classification/s: Housing & Homelessness, Social Work, Mental Health & Counselling
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 04 September, 2018.
Applications close: 18 September, 2018. (Expired)

  • Permanent, full-time 38 hours per week
  • Based at the Community Hub in Penrith NSW; involves travel across the Nepean region
  • Current NSW Driver Licence
  • SCHCADS Level 3, hourly rates from $28.21 depending on qualifications & experience

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.


About the Service

The Parramatta Central Council of the St Vincent de Paul Society, NSW (PCC), covers a large area from Parramatta to Blackheath, Warragamba to Richmond taking in a number of Local Government areas.  With as many as 100 cultures represented in the area, the demand for assistance is growing and diverse in nature.  PCC is divided into 6 Regional Councils: 47 Conferences; 480 Conference members; 22 Vinnies Stores, 4 Special Works (including no interest loans, pathways to education, counselling, social work, advocacy and other programs) and over 1600 volunteers.

The Community Hub is a client support centre and emergency food pantry (Monday – Friday) with trained volunteer reception, client support volunteers and members all trained to engage with people experiencing disadvantage and address requests for assistance.

The Role              

The Client Service Officer (CSO) acts as the first point of contact for people we assist. This initial point of engagement is done through the person-centred approach and is crucial to gaining their trust in providing us with information regarding their personal support needs. Assistance is provided by the CSO in the form of referrals to relevant internal and external services, advocacy and support, food assistance, assistance with bill payments.  And more.

This role will report to the Community Programs Coordinator.  Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Certificate IV in Community Welfare, Counselling or related field
  • Experience working with people from disadvantaged communities
  • Awareness of common client presentations such as domestic violence, mental health homelessness and drug and alcohol misuse.
  • Effective time management and organisational skills
  • A Proven communication and interpersonal skills
  • Ability to work independently and as a team member
  • Computer proficiency including Microsoft Office and database systems
  • Current NSW Driver Licence
  • Willingness to complete background checks that include Working with Children Check and National Police Check

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.