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Quality Management Systems Lead

Employer: South Eastern Melbourne Primary Health Network
Work Type/s: Contract, Full Time
Classification/s: Business Development & Sales, Operations & Risk Management
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 25 January, 2019.
Applications close: 06 February, 2019. (Expired)

  • Exciting and dynamic 12 month maximum term full time position
  • Drive organisational change and development
  • Located in a modern office at Heatherton

This critical role focuses on Quality and Continuous improvement.


South Eastern Melbourne Primary Health Network (SEMPHN) has the key objectives of:

  • Increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and
  • Improving coordination of care to ensure patients receive the right care in the right place at the right time.

We achieve these objectives by working directly with general practitioners, other primary health care providers, secondary care providers and hospitals to ensure improved outcomes for patients.

About the Role

This position supports the organisation to grow its continuous quality improvement capability and risk framework. The Quality Management Systems Lead is responsible for coordinating the organisations structured approach to improving its internal processes ensuring they are the best they can be.

Liaising with all areas of the organisation, the Quality Management Systems Lead will act as an advocate for quality management processes including document control to ensure continuous improvement continues to form an integral part of workplace culture.

We are seeking a skilled professional to lead the continued compliance, and improvement of our quality management system and our risk management system. You will be required to work across the various business areas of the group and be able to interact with various stakeholders. You will need exceptional stakeholder management, negotiation and influencing skills to get things done. 

Qualifications, Skills and Experience

If you have the following, then we'd love to hear from you:

  • Relevant tertiary qualifications and/or extensive experience in quality systems development, reporting and compliance
  • Demonstrated experience in the management and maintenance of Quality Management Systems and Quality Standards
  • Demonstrable knowledge and experience in working within a risk management framework and risk reporting
  • Experience with continuous improvement, including identification, proposal, implementation and measurement of improvement initiatives
  • Experience implementing, developing, implementing and maintaining business performance indicators and Quality Standards,
  • Proven organisational skills, ability to multi-task, prioritise workloads and meet deadlines
  • High levels of verbal communication, interpersonal and negotiation skills to establish and maintain relationships with key internal and external stakeholders.
  • Ability to take initiative and responsibility
  • Demonstrated problem solving and lateral thinking
  • Ability to work autonomously
  • Intermediate to advanced Microsoft 365 suite (including Word, Excel, PowerPoint, CRM, Skype for Business, SharePoint and Outlook)

Benefits of working with SEMPHN

  • Excellent benefits including salary packaging
  • Comprehensive Wellness Programme including Employee Assistance Program
  • Ample car parking available
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.