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Service Team Leader

Employer: No To Violence
Work Type/s: Contract, Full Time
Classification/s: Social Work, Family Services, Management, Women's Organisations & Services
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 27 November, 2018.
Applications close: 14 December, 2018. (Expired)

About No to Violence

No to Violence works to bring about the changes our community needs to eliminate men’s use of family violence. For 25 years, we have been working directly with men who use family violence to support them to change.  Our expertise in their beliefs, attitudes, behaviour and choices has enabled us to develop standards, programs and training, lead policy development, and fulfil our role as the largest peak body in Australia for organisations and individuals working with men to end family violence. As a pro-feminist organisation, the safety of women and children is at the centre of everything we do. It is by ending men’s violence that families can have happier, safer and more fulfilled lives. 

NTV is an equal employment opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.

About the role

We are looking for a Services Team Leader to support our Men’s Family Violence Counsellors who deliver NTV’s funded services. The role is responsible for the day to day operation of the ‘Men’s Referral Service’, which is an inbound and outbound counselling telephone service that engages with men who use family violence. The position is responsible for people leadership, practice leadership, operations and continuous improvement. The services provided are unique and nuanced as the male family violence sector is undergoing major change and reform. NTV is at the forefront of this and the Service Team Leader role will be wide in breadth and the overarching emphasis will be to deliver quality services to have a positive impact on male family violence.    

Standard business hours apply to this role and on occasion the role will be required to support staff who work on a 24/7 rotating roster.

Key selection criteria


  • Qualifications in social work, psychology, counselling or any other related discipline
  • Team leadership experience
  • Strong coaching and mentoring skills
  • Experience in risk management/assessment
  • Ability to troubleshoot and spot gaps
  • Strong verbal and written communication


  • Project management skills
  • Experience in co-facilitating Men’s Behaviour Change Programs
  • Experience in casework-related liaison with key stakeholders in local and/or regional family violence service systems
  • Experience designing and delivering training

Salary Expectations:

The Total salary package on offer is dependent on your experience with salary packaging options available.  

NTV Pre-employment checks:

If you are appointed to this position, NTV  will require you to undertake satisfactory pre-employment checks which may include any of the following:

  • An employment history check (requesting disclosure of any current or prior disciplinary actions)
  • A national police check
  • An international police check (if required)
  • A Working with Children Check (if required)
  • 2 reference checks from previous employers
  • Eligibility to work in Australia checks and Visa verification
  • Credential checks e.g. sighting/checking of any qualifications and any documentation (including  proof of identity documents)

A full Position Description is attached below.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.