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CRM Technical Consultant

Employer: Many Rivers Microfinance Limited
Work Type/s: Full Time
Classification/s: I.T. & Communication Technology
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 07 February, 2019.
Applications close: 22 February, 2019. (Expired)

  • Make a strategic and personal investment into addressing structural and individual disadvantage in Australia
  • Utilise your experience to assist Australians in need
  • Location -- Sydney CBD, NSW
  • Full-Time Position
  • Not-for-Profit Salary Packaging benefits available

About Many Rivers

Inspired by Christian values, Many Rivers exists to help Indigenous and other Australians in disadvantaged circumstances to improve their situations through the provision of microenterprise development support and access to core business products, including microfinance.

Our objective is to support people to move from welfare dependency to self-reliance and to make a valuable contribution to their communities and to the broader economy by assisting them to start in business, stay in business and thrive in business. In many of the regional and remote communities where we work there are limited job opportunities. Therefore, to create real economic growth and increase the opportunities for those in disadvantaged situations to overcome multiple economic and social challenges, Many Rivers supports enterprise creation and connection to mainstream economies.

About the role

As a Technical CRM Consultant you will be responsible for enabling the on-going support and development of Many Rivers' IT Landscape with Microsoft Dynamics 365 at its core. You will provide organisational support in relation to core business applications, processes, system design and development. In undertaking this work, you will liaise with business stakeholders and external service providers. If you are a dynamic and confident CRM Consultant eager to learn and deepen their expertise in the Microsoft technology stack, this role is for you!

Primary Role Responsibilities

  • Provide production support for the Microsoft Dynamics 365 and Azure platform and suite of integrated applications (SharePoint and ERP).
  • Design, build, test & implement Microsoft Dynamics 365 extensions (e.g. Business Entities, JavaScript, and plug-ins) to support on-going business development and project delivery.
  • Develop a technical and functional understanding of Many Rivers ERP, Business Intelligence and other Microsoft technology applications, providing on-going production and business development support.
  • Work across the organisation to identify opportunities for process excellence and innovation through enabling technology and/or process design.
  • Assist in the design, build and implementation of strategic projects.

Qualifications & Experience

  • Tertiary qualification in Computer Science, Engineering or related discipline.
  • Minimum 5 years' experience with Microsoft Dynamics CRM (JavaScript, Plug-ins, API Coding).
  • Minimum 6 years' experience using web development tools and technologies such as ASP.Net, C#, .NET, JQuery, SQL Server.
  • Proven ability to develop complex technical CRM designs.
  • Formal business analysis and CRM accreditation preferred.
  • Experience with Microsoft ERP applications such as Microsoft Dynamics AX or Microsoft NAV.
  • Advanced proficiency in Microsoft Excel (inc. VBA and macro building) and Microsoft SharePoint.
  • Ability to take a consultative approach, to understand client requirements and offer on-going support.
  • High level communication skills, demonstrating an ability to communicate at technical, business and personal levels (both written & verbal).
  • Demonstrated experience as a Functional Consultant with Client facing experience.
  • Strong analytical, critical thinking, problem solving and process design skills.
  • Strong business acumen and proven ability to shape technology vision.
  • Proven ability to adopt new technologies and applications.

As part of our employment screening process you will be required to undertake a National Criminal Check.


  • Salary commensurate with role, applicant experience and opportunity to make a significant contribution.
  • Not for Profit Salary Packaging benefits which reduces your taxable income.
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.