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Peer Worker - Lived Experience Telephone Support Services - Links to Wellbeing

Employer: Skylight
Work Type/s: Casual
Classification/s: Mental Health & Counselling, Health Care & Allied Health
Sector/s: Not For Profit (NFP)
Location: Adelaide

Job posted on: 10 October, 2019.
Applications close: 24 October, 2019.

  • NFP organisation
  • Great location
  • Salary Sacrificing opportunities available

Links to Wellbeing is a consortium commissioned by the Adelaide PHN and run in partnership between Neami National, Mind Australia, Skylight and Uniting Care Wesley Bowden. Our vision is to improve health outcomes for children, young people and adults who experience mental health issues across the stepped care framework.

  • Lived Experience Telephone Support Services (LETSS) - Links to Wellbeing
  • Casual opportunities for a Peer Worker within LETSS
  • Social, Community, Home Care and Disability Services Industry Award 2010, SACS Level 3
  • Location: Links to Wellbeing – Metropolitan Adelaide

The successful applicant will provide mental health information, navigation and support, in real time, by way of telephone, email and web chat to enable individuals to access information, services and supports.

The Peer Worker role will work during the ‘social afterhours period’ between the hours of 4pm – 12am.

Consortium context

The Links to Wellbeing consortium is a group of mental health and community service providers, consisting of:

  • Skylight Mental Health
  • Neami National
  • Mind Australia
  • Uniting Care Wesley Bowden (UCWB).

The organisations have built upon existing strong partnerships in the primary health and community service sectors.

The Adelaide Primary Health Network have commissioned the Links to Wellbeing consortium to provide a lived Experience Telephone Support Service (LETSS), incorporating web chat.

About Skylight

Skylight Programs deliver a range of recovery-oriented community mental health services by working alongside people experiencing mental illness, family and friends who care for them, and the broader general South Australian community.

Skylight services are developed with input from participants to ensure responsive, effective services that build on strengths, increase resilience and improve mental health.

Essential Requirements

  • A tertiary qualification, diploma or certificate relevant to the health or mental health sectors, and/or extensive work experience in community services.
  • Ability to use lived experience of mental illness or carer of someone with mental illness.
  • Experience in delivering telephone and web chat mental health support services.
  • Demonstrated ability to provide emotional support during time of distress.

For more details or enquiries, please contact Sarah Hylton on (08) 8378 4100 or

A Job Description and an Information for Applicants document are available on our website

How to apply for this job

To be considered for the role, please address the following questions within a total 1-page limit, together with a cover letter and your resume:

  1. Describe what skills you believe to be most important when delivering support services to participants in the community via telephone and web chat support services.
  2. The LETSS service provider is expected to develop and maintain partnership arrangements and formal links with a range of local networks, services and other stakeholders. This will include developing and maintaining referral processes and managing referral to other services. Please provide examples of how you have worked collaboratively with other service providers and detail some of the relevant services, with whom you may work in the LETSS service.
  3. The LETSS Peer Worker will provide mental health information, navigation and support, to enable individuals to access information, services and supports in real-time in the social afterhours period of 5-11.30PM. How will you prepare yourself for this role and what will assist you to sustain the commitment?

Skylight is committed to promoting a diverse workforce and values the experience and skills of Aboriginal and Torres Strait Islander people.

Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.

Applications via email to, using the subject line: Peer Worker - LETSS - Links to Wellbeing application via EthicalJobs, by 5pm Thursday 24th October 2019

Supporting materials  LETSS L2W PW JD Sep 2019.pdf