Document Actions

Community Advocate


Employer: Hireup
Work Type/s: Full Time
Classification/s: Care & Support Work, Disability Services
Sector/s: Business/Private Sector
Location: Sydney

Job posted on: 15 March, 2017.
Applications close: 06 April, 2017.

About us

Hireup is an Australian technology startup connecting people with disability and support workers online. We harness technology to give people with disability the power to find, hire and manage their own support workers.

We’re a socially driven, for-purpose startup, run by a small but dedicated team of (big) thinkers, builders and doers. And we’re looking for our next recruit.

About the role

As a supporter and guardian of our community, your areas of responsibility are critical to the success of our organisation. You are the advocate, problem solver and friend of the community and you work hard to help and inspire people to find the support that’s right for them.

As a relationship manager, consistency is key, so we’re looking for people who can commit to at least one year in this role.

What you’ll be doing

  • Supporting the Hireup community through proactive and reactive phone and email communication
  • Responding to incidents and solving problems to ensure all our users are happy and safe
  • Proactively communicating with users to ensure they’re making the most of the opportunities our community can provide.
  • Ensuring we are a community of quality by informing, supporting and advising our users, allowing them to be their best self on our platform.
  • Advocating for the users to ensure their needs and challenges are met within the platform.
  • Providing the broader Head Office team with insights and inspiration of the impact our community has on their lives.
  • Working on specialist projects to ensure that we’re giving our users the best possible experience.

You can check out the job description attached for a more details.

We’re looking for someone who:

  • Believes that everybody should have choice and control over their own lives, no matter who they are or where they live
  • Builds relationships through empathy, transparency and warmth
  • Is self-motivated and reliable
  • Is eager to work in a fast paced and flexible environment
  • Has excellent verbal and communications skills with a high level of attention to detail
  • Can commit to at least one year in the role
  • Has a growth mindset - motivated and inspired to find learning and development in every moment
  • Wants to work in a role that provides you with the opportunity to connect with our users and make an impact.

What we’d love to see but won’t make or break the deal

  • Knowledge/experience of the disability sector

What you’ll get from us

  • $55k - $65k excluding super (based on experience)
  • Frenchs Forest location. Parking on site.
  • The chance to be part of a meaningful challenge and to see the impact of your work
  • An open culture that thrives on new initiatives and ideas
  • Working with a motivated founding team that is leading change in its industry and driven by a passion for positive social impact.
How to apply for this job

Show us you’re interested:

To apply send your cover letter and CV to people@hireup.com.au, using the subject line: Community Advocate application via EthicalJobs, by the 6th of April at 5pm. Tell us why you’d be perfect for this role.

The process

Here’s what you can expect from us as you move through the recruitment process.

Stage One

This is where we review all of our applications to see who we share common ground with.  If that’s you  we’ll organise a time for a short 10-15 minute phone call to discuss the opportunity with you. You should expect to hear from us within one week of the application closing date.

Stage Two

This is your chance to shine. We ask you to put your skills into action by providing us with real life examples of your expertise. We’ll give you 48 hours to get this back to us.

Stage Three

This is usually the final stage of the process. You’ll come in for an interview with some of your team members and our CEO co-founder. We’ll get to know you a little more and discover if we’re a good match.

Supporting materials  CommunityAdvocateJobDescription2017.pdf