Volunteer Receptionist

Glen Eira Adult Learning Centre provides a warm, friendly atmosphere for adults to learn in a professional, supportive environment.

The Volunteer Receptionist is a newly created role that will provide administrative support and the first point of contact for the Centre’s clients.

What we can offer you

• An opportunity to use your skills in a professional and friendly environment
• Training in relation to understanding the operations of a local community service provider
• Interaction with people from diverse cultural background

Tasks

• Meeting and greeting clients and visitors when they enter the Centre
• Transferring and announcing calls to other staff members
• Providing course information to prospective students and service providers in person  over the phone and via email
• Processing student enrolments including collection of student details and receipting payments
• Collection of information concerning enquiries to establish the demand for courses
• Making sure the reception area and kitchen is clean and tidy
• Ensuring collecting and recording of mail, put out and retrieve signage daily
• Assisting the Education Coordinator with administration of AMEP program (training provided)
• Photocopying and general office duties as requested

Desirable Skills and Qualities

• Customer Service Skills
• Excellent written and verbal communication skills
• Interpersonal skills and flexibility
• Computer skills: Microsoft Outlook, Word, Excel and Internet Explorer.
• Ability to work cooperatively in a team environment
• Experience in a similar setting
• Empathy and understanding of the challenges faced by people from diverse cultural backgrounds

Reporting

This position is responsible to the Education Coordinator and ultimately the Executive Officer and the Committee of Management.

Time commitment

One to two four hour shifts per week from 9am – 1pm (Monday – Thursday) during school term