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Community Engagement Lead


Employer: Fighting Chance - Avenue
Work Type/s: Part Time
Classification/s: Disability Services, Administration
Sector/s: Not For Profit (NFP), Social Enterprise
Location: Sydney

Job posted on: 06 September, 2019.
Applications close: No Deadline – please apply as soon as possible

  • Great part-time (3 days per week) position
  • A competitive package based on relevant qualifications/experience + super + salary packaging options available
  • Botany location

Avenue is a Co-Working Space which enables people of all abilities to work, socialise and learn.

Each Co-Working Space offers people disability the opportunity to:

  • Work: Avenue harnesses micro-business and the gig-economy to enable participants to utilise their skills and contribute to the economy.
  • Learning: Avenue Co-Working Spaces offer participants a range of learning and skill development opportunities, across a range of content areas including work skills, social skills and personal development.
  • Social Engagement: Avenue Co-Working Spaces offer participants the opportunity not just to work and learn, but to engage more broadly in social aspects of community life and develop friendships.

The Community Engagement Lead will be responsible for both the initial engagement of participants and the ongoing relationship with them, within Avenue Botany.

Key areas of accountability include:

  • Oversight of Avenue Botany’s existing participant caseload and the pipeline of
    prospective participants.
  • Respond to enquiries from potential referrers and new participants.
  • Management of participant recruitment involving initial tours, trial days, the
    completion of intake procedures/documentation and the introduction of the new
    participant to the co-working space.
  • Understanding of participants overall NDIS budget and coordination of Schedule of
    Supports and any ongoing change to the Schedule of Supports including coordinating
    changes which may be to another location or enterprise within Fighting Chance
  • Proactive support for participants with NDIS plan reviews including the provision of
    documentation.
  • With the Manager, maintain an ongoing dialogue with participants and families to
    manage issues, grievances, and feedback on services.
  • Coordinate Monthly newsletter to participants/families.
  • Coordinate periodic family surveys/feedback on services.
  • Actively participate in regular discussions amongst Community Engagement Leads,
    focused on best practice, problem-solving, resource improvement, policy and
    procedure review.
  • Develop and maintain relations within the local community and with a local referral
    network.
  • Manage and attend Expos and similar post-school promotional events.

Qualifications and Experience

  • A relevant tertiary qualification (social/community services/allied health) and/or 3+ years recent experience in a customer-centric position.
  • Operational, customer service and/or administrative business experience.

Skills and attributes

  • Excellent customer service skills
  • Strong verbal and written communications
  • A high level of empathy and interpersonal skills
  • Demonstrated experience in developing and maintaining relationships
  • Strong organisational skills to juggle multiple scenarios and the ability to
    prioritise in response to dynamic business needs
  • Ability to work hands-on as part of a team, and autonomously when required
  • Desirable - understanding of (and/or experience with) NDIS and working with people with disability

Find out more about Avenue and Fighting Chance.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.