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Enquiries Officer


Employer: Department of Justice and Community Safety
Work Type/s: Full Time, Part Time
Classification/s: Housing & Homelessness, Legal & Human Rights
Sector/s: State Government
Location: Melbourne

Job posted on: 13 September, 2019.
Applications close: 29 September, 2019. (Expired)

  • Are you resilient, a good communicator, have a positive approach to problem solving and want a challenging job?
  • Do you seek a fulfilling role where you’ll be empowering Victorian consumers and businesses to understand their rights and responsibilities?
  • Positions will initially be based in Melbourne but will transition to Ballarat by early 2020

This is not your average Customer Service role. There are no scripts, no up-selling and no lead generation. We’ll develop and coach you to help those who require our services and prioritise those who need it the most. Our culture of development will provide you the opportunity to thrive and grow while helping Victorians.

About us:

The Information and Dispute Services Centre (IDSC) provides contact centre services across the Regulation group’s legislative remit, including information and advice related to:

  • Renting and tenancy
  • Residential Tenancy Bond Authority
  • Australian Consumer Law
  • Occupational licensing schemes administrated by Consumer Affairs Victoria (CAV)
  • Responsible Service of Gaming Helpline

We are a flexible workforce and are offering full time and part time positions. Applicants who are currently studying or seeking a return to the workforce are welcome to apply.

Please note the department embraces diversity amongst its staff and strongly encourages suitably qualified people from all cultural backgrounds to apply. The department likewise strongly encourages people with a disability who have relevant skills and experience to apply.

About the role:

As an Enquiries Officer, you will:

  • Attend to and resolve telephone and written enquiries from consumers, traders, landlords, tenants and the general public
  • Provide accurate relevant legislative advice and information on the rights and responsibilities of consumers, traders, landlords and tenants
  • Evaluate and process complaints presented in writing or by phone

Positions will initially be based in Melbourne but will transition to Ballarat by early 2020. A train pass will be provided to successful applicants who wish to commute from Ballarat to Melbourne by train until positions officially transition to Ballarat.

About you:

As our ideal candidate, you will have:

  • Excellent verbal and written communication skills
  • A positive approach to problem solving and changes in the work environment
  • Resilience
  • A strong people focus, great interpersonal skills and the ability to build working relationships
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.