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Case Manager - Humanitarian Settlement Program

Employer: Australian Red Cross
Work Type/s: Contract, Full Time
Classification/s: Legal & Human Rights, Multiculturalism & Diversity, Social Work
Sector/s: Not For Profit (NFP)
Location: Perth

Job posted on: 11 October, 2018.
Applications close: No Deadline – please apply as soon as possible

  • Full time position
  • Maximum term role until October 2019
  • Based in Perth

Who are we

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

This position is responsible for the provision of quality case management and community development services to eligible HSP clients. This role operates within the collaborative client services Hub and one-to-one appointment context. You will have an overall responsibility for each HSP’s client journey and will responsible for management of complex cases.

Additionally, you will ensure case management provided is in accordance with Red Cross policy And procedures, MSP casework model and other guiding documents, HSP Case Management Framework (including KPIs) and relevant legislation.

What you will bring

  • Demonstrated quality case work and case management skills, especially in a cross cultural setting.
  • Proven ability to communicate and apply effective interview techniques to sensitively gain information from clients.
  • Advanced ability to manage complex and sensitive issues with absolute discretion in a highly complex environment.
  • Effective communication with a broad range of people (verbal and written) including communication of technical/procedural/ legislative information to clients.
  • Superior ability to effectively liaise and negotiate services with relevant agencies.
  • Well-developed understanding of refugee and resettlement experience.


Be part of one of the largest humanitarian organisations and know that the work that you do will help improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

Position Description: Download FilePD - HSP Case Manager.pdf

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.