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Key Supporter Care & Stewardship Coordinator

Employer: Asylum Seeker Resource Centre
Work Type/s: Part Time
Classification/s: Business Development & Sales, Fundraising, Legal & Human Rights, Project Management
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 20 March, 2019.
Applications close: 09 April, 2019. (Expired)

  • Reports to: Key Relationships Manager
  • Hours: 30.4 hours per week (0.8 EFT)
  • Classification: Level 5 under the SCHCADS Award
  • Location: Based at 214-218 Nicholson St, Footscray

Organisational Context

To work at the Asylum Seeker Resource Centre is to be an advocate for change and the chance to make an extraordinary difference in the lives of people seeking asylum. The ASRC is at the very coalface of a collaborative, diverse and powerful movement aiming to restore and uphold the rights of people seeking asylum. Working with the refugee sector and people seeking asylum, we demonstrate the impact of harsh and unjust policy to the people who make the laws and seek to influence positive change in legislation. We see first-hand the impact of government policy on people seeking asylum and we give voice to those stories in the media and the community. We are the largest provider of aid and support services to the refugee and the asylum community including areas of direct aid, employment, legal representation, health, counselling and casework. In order to act in the best interests of people seeking asylum and advocate without favour, we do not accept federal government funding and rely on the generosity of the community to support our work. We are a community movement for change and change is happening.

ASRC Key Relationships Program

The ASRC Key Relationships Program is responsible for the stewardship and development of a valuable pipeline of prospects and qualified donors. The program incorporates management of gifts and relationships with Major Donors, Philanthropic Trusts and Foundations, Corporates, High Value Donors and Bequests. As part of the Fundraising and Marketing Stream, this program is responsible for increasing and enhancing opportunities for the Australian community to financially support the work of the Asylum Seeker Resource Centre.

Duties and Responsibilities

The Key Supporter Care & Stewardship Coordinator will be responsible for undertaking the following duties:

  1. Develop solicitation (Cases for Support) and stewardship materials (Impact Reports and touchpoint collateral) for the Major Gift program, working in a supporter-centric manner to tailor offers to individual key supporters (including Trusts and Foundations).
  2. Coordinate the development of marketing briefs and collateral for strategic campaigns, such as appeals and capital campaigns.
  3. Work with internal stakeholders to secure project information, including case studies, insights and stories to create motivating offers, proposals and report backs to secure and renew major gifts.
  4. Manage events within the Key Relationships program including annual thank you event, confidential briefings and webinars. This will involve managing suppliers, event stakeholders, key partners and event logistic personnel.
  5. Track, evaluate monitor and report on the ongoing caseload activity and moves management performance against set key performance indicators for role and program.
  6. Identify high value prospects for the Major Gift Program as well as assist with bequest prospect identification.
  7. Manage segmentation and reporting to ensure donors and prospects are appropriately communicated with and stewarded.
  8. Recruit, induct and supervise volunteers to perform admin, and customer service support task.
  9. Conduct Prospect Research and create comprehensive profiles of Major Donor prospects through existing data, external research and coordinate pipelines in the Salesforce database.
  10. Complete weekly administrative duties including but not limited to monitoring inboxes, database importing, and bank statement reconciliation.
  11. Work collaboratively with Fundraising Supporter Care Coordinator to ensure quality control on all donation processing, receipting, recognition and ongoing supporter.
  12. Contribute to the work and continuous improvement of the Fundraising & Marketing Stream, assisting the Key Relationships Manager with specific projects as required.

Selection Criteria


  • Demonstrated experience working in major gifts/ fundraising strategies and campaigns or similar sales funnel pipeline environment.
  • Strong written communication and copywriting skills, including experience in developing collateral, and report writing.
  • Exceptional levels of computer literacy particularly MS Office and experience working with database software, Salesforce.
  • Excellent organisation and project management skills.
  • Excellent stakeholder management skills including ability to work with programs to secure required information and create effective offers, proposals and report backs to donors.
  • Knowledge and experience in contributing to the implementation of marketing and communication plans.
  • Excellent interpersonal skills.
  • Experience managing the operations and logistics of events.
  • Ability to work under pressure, multitask and meet tight deadlines.


  • Understanding of the issues surrounding people seeking asylum.

Conditions of Employment

Terms and conditions of employment will be based on the Social, Community, Home Care and Disability Services Industry Award 2010 or its successor agreements.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

Other Relationships

This position will need to build strong working relationships with internal and external stakeholders. 

Workplace Health and Safety

All staff are required to take reasonable care of their own health and safety and that of other personnel who may be directly affected by their conduct.

The incumbent of this position is required to regularly sit for extended periods of time.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.