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Director - Innovation Hub

Employer: Asylum Seeker Resource Centre
Work Type/s: Contract, Full Time
Classification/s: Community Development, Education & Training, Executive & Senior Management, Legal & Human Rights, Multiculturalism & Diversity
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 25 January, 2016.
Applications close: 09 February, 2016. (Expired)

Organisational Context

The Asylum Seeker Resource Centre (ASRC) is the largest aid, health and advocacy organisation for asylum seekers in Australia. The ASRC provides a range of direct services to asylum seekers, as well as participating in law reform, campaigning and lobbying.

We are an independent, non-government organisation relying on community donations and philanthropy for 95% of our funding. We employ 87 staff and depend on over 1200 dedicated volunteers. We deliver services to over 3,200 asylum seekers at any one time across two centres (Footscray and Dandenong) through programs such as material aid, health, legal, employment, education, casework and Foodbank.

The ASRC’s vision is that all those seeking asylum in Australia have their human rights upheld and that those seeking asylum in our community receive the support and opportunities they need to live independently and thrive.

ASRC programs and services sit within six streams:

  • Shared Business Services,
  • Humanitarian Services,
  • Fundraising & Marketing,
  • Innovation Hub,
  • People Management and
  • Advocacy & Campaigns.

ASRC Values

  • Empowerment
  • Holistic
  • Human Rights
  • Independent
  • Innovation
  • Integrity
  • One Team

ASRC Innovation Hub

The Innovation Hub was launched in January 2015 with a purpose of increasing the social and economic participation of people seeking asylum. The ‘Hub’ model centres on the inclusion of people seeking asylum into the management and delivery of services through focusing on their aspirations, strengths, skills, and experience and their ability to contribute to the ASRC and wider community. In practice, it sees ASRC members, volunteers and staff working together in equal, interdependent relationships to create innovative solutions to meet the needs of people seeking asylum and build thriving communities.

The Innovation Hub consists of the following programs across two sites: Footscray and Dandenong

  • Empowerment Pathways
  • Women (including KidsZone)
  • Youth
  • Employment
  • Education
  • Mentoring
  • Social and Community Development
  • Volunteering
  • Social Entrepreneurs Program
  • Social Enterprises (ASRC Catering and ASRC Cleaning)

Director of Innovation Hub

Reporting to the ASRC CEO, the Director of the Innovation Hub has full responsibility for the organisations management of its Innovation Hub. This responsibility encompasses management of all Innovation Hub employees & programs within the organisation.

Our Innovation Hub is vital in empowering people seeking asylum to have genuine independence and economic self – determination. We do this by providing a suite of empowerment programs that include: education, ESL, employment casework & pathways, social & community development, youth & women leadership programs, VET, social enterprises and entrepreneurial programs.

We seek a Director to lead a holistic and strength based model of innovation that is driven by working in partnership with our members (asylum seekers). It requires the role incumbent to be an experienced manager capable of leading the Innovation Hub to meet our member’s needs.

The rapidly evolving nature of both the refugee sector and the ASRC itself requires the incumbent to be both flexible and able to play a significant role as a senior manager in the overall management of the organisation.

The expected experience and maturity of the incumbent will mean that, in addition to their overall management of the organizations Innovation Hub, they will have a key role of providing advice and guidance to both peers and the CEO on its alignment with annual Strategic Planning process. A close effective working relationship with the CEO is seen as paramount.


The Innovation Hub Director is accountable to the ASRC CEO for the fulfilment of requirements outlined in this job description. As is the case with all staff (paid and unpaid), ultimate accountability is to the ASRC Board.

Key Responsibilities

  • Direct the Innovation Hub Stream to ensure that it delivers the necessary employment, education and community development outcomes to meet the needs of our members.
  • Lead and manage the Innovation Hub by ensuring the appropriate resourcing and utilization of contracted and volunteer staff are in place to develop and deliver the required employment, education and community development programs. This includes overseeing the on - going activities of the Stream to ensure its performance against its objectives is met.
  • Recommend and gain approval for the Stream’s annual budget and objectives, thus ensuring a capability of delivering the Innovation Hub part of the ASRC’s strategies.
  • As a member of the organizations senior management team, contribute to and support management in the leadership of the organization. Taking a lead role in the promotion and reinforcement of the ASRC’s agreed values & behaviors is seen as paramount.
  • As well as providing advice and guidance to all management, ensure their availability to the CEO to act as a sounding board for innovation, employment and education issues within the ASRC. This accountability is regarded as a critical “value add“ activity for the CEO as the organization adapts to sure a rapidly changing environment.
  • Work with the CEO and Directors to ensure the Innovation Hub program & staffing priorities reflects the service and operational needs of the organization.
  • Capitalize on the extensive knowledge bank of the organization to maximize our innovation reach & success.

Key Relationships


  • Direct and close working relationship with CEO and all Stream Directors.
  • Regular availability to the Fundraising Stream to enable them to successfully source grants for the staff and program needs of the Innovation Hub
  • Through the respective Directors strong working relationships with all contracted and volunteer management and staff.
  • ASRC Board Members.


  • Relevant community stakeholders that will include state government, local councils, refugee sector partners, community groups and business sector.

Key Performance Indicators

  • Performance against Stream Objectives
  • Performance against Stream forecasted budget
  • Performance against ASRC Values and Behaviours
  • Meeting forecasted Innovation Hub projects and program outcomes
  • Meeting KPI targets in service delivery set for Innovation Hub

Essential Knowledge and Skills

  • Proven management experience in an education and employment program environment, preferably in a NGO or tertiary sector organization
  • Demonstrated success in delivering employment and/or education projects/programs in a community setting
  • An empathy with the asylum seeker cause and commitment to the ASRC’s Vision such that the incumbent is able to tailor the organizations employment, education and community development programs to its unique operating environment
  • Experience in working with large numbers of volunteers would be well regarded
  • Credibility gained through having worked with experienced managers and professionals in a large organization. This ability will translate into a maturity and understanding of how organizations operate and enable the incumbent to gain the confidence of management and build relationships in a multidisciplinary environment
  • Experience in program and project management and program development.
  • Strong interpersonal skills and an ability to work with senior management to foster a team environment and provide mature advice and guidance to management in general and specifically the CEO
  • Proven problem solving skills

Hours of work

The position is a 5 day a week full time position.


The office location will be in Nicholson St, Footscray.

Salary and Conditions

This is a full time position at Level 7 under the SCHCADS Award. It will be an initial 12-month contract (subject to satisfactory work performance). The salary package is approximately equivalent to $95,000 (FTE). The base salary for the position is $74,871 p.a. of which, up to $15,899 per annum can be salary packaged, plus employer’s superannuation contribution and annual leave loading.

Other benefits include:

  • Additional Meals and Entertainment Salary Packaging
  • 1 Rostered Day Off every month
  • 4 weeks annual leave with 17.5% leave loading per annum
  • 2 additional weeks paid leave at Christmas (at times determined by the ASRC)
  • 22 days personal leave per annum
  • 10 days compassionate leave
  • 12 weeks paid parental leave after 12 months service
  • Professional Development
  • Free lunch daily
  • Car and bicycle parking available

People from asylum seeker and refugee backgrounds are highly encouraged to apply.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.