Co-ordinator, Online Communications and IT Support

This is a new position and reflects our desire to reach a broader external audience, enhance internal IT support and to make greater use of new communication technology.

The Co-ordinator has five main areas of responsibility

1. Maintaining, developing and promoting ACSA’s internal and external online content, including  ACSA websites and intranet

• Create and edit new content, including web pages, intranet pages,  multimedia content such as graphics, video, audio and slide shows
• Regularly maintain and add to content to ensure it is current
• Work collaboratively with ACSA staff in identifying content that is appropriate for online use and ensure that ACSA’s online presence reflects the development of ideas and issues across the organisation
• Keep up to date with new trends in technology and social media and, in collaboration with program staff, integrate into ACSA’s online strategy.
• Set up systems to manage administrative and financial processes online (eg; training registrations, publications, sales and orders)
• Manage website hosting
• Establish an e-commerce platform

2. Providing desktop design and publishing services to designated areas of ACSA

• Provide design and desktop publishing services to staff and volunteers in designated ACSA program areas. Such services include assistance with design, layout and editing of newsletters, magazines and flyers.
• Edit, design and arrange production of publications.
• Prepare quotations and printing details for publications

3. Providing support to internal IT system users and solving their computing problems in a timely manner as their first point of contact

• Liaising with and supporting  external IT service providers when required
• Maintaining user access
• monitor equipment for errors or stoppages and take remedial action
• troubleshoot difficult or unusual situations
• supporting external IT providers in performing routine back up and maintenance
• document and review processes and procedures
• attend relevant product and skill courses

4. Leading the development of ACSA’s online communications and being proactive in identifying new communication opportunities. In consultation with the ACSA Leadership Team, the Co-ordinator will develop ACSA’s digital engagement strategy.

This work includes:

• identifying audience needs, service priorities and effective media for reaching specific audiences
• tracking feedback and website use and evaluating effectiveness of ACSA’s online communications
• ensuring ACSA’s website complies with web accessibility standards
• identifying and implementing strategies to expand the reach of the website
• identifying ways to make the full range of ACSA’s services available online (eg. training, library, publications, sales, campaigns and information services)
• developing policies on ethical online communications  

5. Contribute to the work of ACSA more broadly.

This includes:

• Participating in team meetings, professional development sessions and staff events
• Contributing to the development of organisational policy and procedures
• Participating in discussion of current issues and the development of new resources, policies and practice
• Assisting with and participating in organisational evaluation and planning
• Contributing to the shared tasks of the organisation including providing back-up for reception,
• Representing ACSA at events, reference groups and committees
• Taking responsibility for own administrative tasks, including word processing, photocopying and filing, and contributing to the smooth running of the organisation
• Other duties as requested

Applicants must address the selection criteria. Please also refer to the information for applicants. Guidelines on how to address selection criteria are on the website www.acsa.org.au/jobs