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Digital Communications Officer

Employer: Australian Council of Social Service
Work Type/s: Full Time
Classification/s: Advocacy & Campaigns, Communications & Marketing, Media & Arts
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 11 July, 2019.
Applications close: 28 July, 2019. (Expired)

The Australian Council of Social Service (ACOSS) is partnering with Democracy in Colour to offer an exciting opportunity for an emerging campaigner of colour to join the ACOSS team in an ongoing role as our Digital Communications Officer and to take part in the People of Colour Placement Program.

Democracy in Colour's People of Colour (POC) Placement Program is a 10 month on-the-job training program for emerging campaigners of colour. This program is about finding emerging campaigners of colour, supporting their talent, and pushing organisations to centre their voices for real, lasting change. It places emerging leaders in paid positions in advocacy NGOs alongside a training and mentoring program run by Democracy in Colour. During the 10-month program, the ACOSS Digital Communications Officer will spend on average the equivalent of 1 day per week participating in training and professional development as part of the POC Placement Program, with a focus on digital communications.

ACOSS is a national advocate for action to reduce poverty and inequality and the peak body for the community services sector in Australia. ACOSS members share our vision of working for a fair, inclusive and sustainable Australia. Our members represent people on low incomes, single parents, First Nations peoples, people from culturally and linguistically diverse backgrounds, people with disability and the LGBITQ community. A key part of this role is communicating with ACOSS members and promoting the achievements, campaigns and activities of ACOSS and its members through digital tools and platforms. The Digital Communications Officer will be a valued contributor to ACOSS campaigns, advocacy and events, including our national campaign, Raise the Rate, which is aimed at increasing Newstart, Youth Allowance and related social security payments.


  • Contributing to ACOSS campaign planning and implementation, with a focus on digital campaigning
  • Editing, formatting and distributing the ACOSS Daily Bulletin, which collates media articles relevant to the community services sector
  • Planning, editing, formatting and distributing ACOSS EDMs to members, partners and supporters
  • Collecting and writing stories about ACOSS and its members’ activities, including interviewing ACOSS stakeholders
  • Planning, drafting, producing and posting social media content
  • Moderating social media comments and managing responses to public enquiries made through social media platforms
  • Managing the production of engaging social media content, involving design and videography
  • Promoting the campaigns and activities of ACOSS members through social media
  • Keeping the ACOSS website up-to-date and supporting the development of ACOSS publications
  • Evaluating and reporting on the performance of social media content, EDMs and websites
  • Supporting the Communications Director on communications projects, including design, web and media projects
  • Supporting the promotion and management of ACOSS events, including its annual Conference and Post Budget Breakfast.

Selection Criteria

  • A commitment to ACOSS’ values and our goal to reduce poverty and inequality in Australia
  • Experience working with affected and diverse communities.
  • Lived experience of being a part of and working with communities of colour or Aboriginal and Torres Strait Islander communities.
  • Excellent verbal and written communication skills demonstrated through relevant experience, such as interviewing spokespeople and/or writing for digital platforms
  • Experience producing social media content and/or social media strategy
  • An understanding of the political, media and digital landscapes.

Desirable selection criteria

  • Experience with digital communications tools beyond social media, such as email (EDMs) or websites.
  • An understanding of the community services sector
  • Skills in design, photography and/or videography
  • A tertiary qualification in communications or a related field
  • Knowledge or experience with CRM systems, mailchimp and/or wordpress.

This position is classified at ACOSS Level 2.1 with a salary of $62,800 per annum excluding superannuation.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.