• Seeking a Work and Study Support Officer
• Bring your skills to a mission that moves you, supporting young people into employment and study in an award winning service.
• Support delivery of an authentic, progressive, and inclusive service building a brighter future for young people
• Part time 0.6FTE role, based in Melbourne, hybrid working model 2 days in the office and 1 day remote

What is headspace National

headspace is a well-recognised, national not-for-profit organisation making a difference to the lives of young people aged 12-25 years. To learn more about headspace and the services we offer, visit headspace.org.au.

About the role

This exciting and rewarding position is primarily responsible for managing service intake and access, which includes monitoring referral points, contacting young people, triaging referrals to book appointments and working with various colleagues to support young people in accessing the service. The role also provides advice, support, advocacy, resources and follow up to all service enquiries and to a range of service stakeholders and contributes to service data reporting.

Who we are looking for

We are seeking someone who is passionate about increasing young people's access to appropriate employment, education and wellbeing support. It also requires someone who understands the importance of work and study in supporting young people's mental health, and recognises the important impact that programs such as this can have on young people's wellbeing as well as:

• Experience working in a fast paced customer focused environment (e.g. reception, administration, retail, hospitality or customer service role) and/or a qualification in a related discipline to the role (such as youth work, social work, community work etc.). This can include volunteer experience.
• A personal commitment and passion to improving the mental health and wellbeing of young people.
• Strong interpersonal skills and the ability to interact with people from a variety of backgrounds and experiences.
• Excellent organisational and time management skills; and the ability to multi-task and manage competing demands.
• A growth mindset and commitment to teamwork.
• The ability to work independently with limited supervision.
• A high level of professionalism, with the ability to maintain confidentiality and discretion.
• The ability to work accurately and with a high level of detail to maintain electronic notes and data.
• Advanced technology skills, particularly with Word and Excel, and confidence learning new online systems quickly and efficiently.

What's on offer

• Excellent salary packaging up to the maximum amount (for further info go to Smart Salary)
• Professional development opportunities
• A focus on well-being
• A commitment to diversity
• Flexible work arrangements

How to Apply

• Click on 'Apply Now' to see the position description, and to complete your application where you need to upload a resume and cover letter telling us why you are the best candidate for the role considering the 'key responsibilities' found in the position description.
• For more information contact Kylie Hawker at [email protected] using the subject line: Work and Study Support Officer enquiry via EthicalJobs.

To be eligible for this position you must

• Have the right to live and work in Australia.
• Have a current Working with Children Check (WWCC) or equivalent, and/or pass all of the WWCC(s) required for this role (please note that for some roles, headspace requires WWCCs for other State/Territories in addition to your Home State)
• Satisfactorily undergo a headspace Police Check

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.