National Disability Services (NDS) is Australia's peak body for non-government disability service organisations, representing over 1000 service providers and their workforce of over 150 thousand people who collectively provide support services for nearly 2 million people with disability.

NDS has a strong and influential presence in every state and territory across Australia. Our core functions are to advocate to government for sector-wide changes and improvements, to inform our members about issues that impact them, and to provide resources and services that assist them to deliver sustainable high quality support services for people with disability.

NDS employees have the passion to make a difference, are driven to deliver the highest quality support and services to our members, and thrive in an environment of positive change and continuous improvement. If this sounds like you, check out this opportunity below!  Or, to find out more about NDS, please visit our website.

About the Role

• Location: Sydney (open to other locations)
• Hours: Full time, 38 hours per week, 5 days
• Status: Fixed term contract for 12 months

Position Purpose

The Member Services Coordinator will manage day-to-day queries from members and prospective members. The Coordinator will also support event management, communications, membership growth and retention campaigns and reporting.

All NDS staff are expected to adhere to and demonstrate NDS’s values of respect, teamwork and collaboration, leadership, innovation, and accountability.

Key Responsibilities

Member Support:

• Respond to membership related queries received by email, phone or via our websites in a professional and timely manner. Queries will relate to new enquiries, member application process, renewals, benefits, specific information requests or general assistance.
• Support the processing of new applications and renewals.
• Assist new members in the onboarding process.
• Assist the membership team in acquisition campaigns to expand our membership program.
• Collect member feedback and insights to help improve member services and report on member engagement and satisfaction.
• Resolve login, website and technical issues reported by members in a timely manner. 

Data entry and reporting:

• Maintain accurate and up-to-date member records in the organisation's CRM, ensuring data integrity.
• Support the Director of Member Services & Marketing and the Membership Services Officer with preparation of reports and meeting notes.
• Follow up and action outstanding payments in liaison with Membership Services Officer and accounts team.

Administrative Support:

• Provide general administration, data entry and office support to the wider Member Services and Marketing team where required.
• Assist with events, webinars and training as required.
• Prepare webinar recordings for website, including editing, captioning and drafting content (training will be provided).
• Other duties, as required.

• Demonstrated ability to organise and self-manage, including effective organisation and time management.
• Demonstrated administrative experience in an office environment.
• Exceptional customer service and interpersonal communication skills.
• Ability to communicate in writing concisely and accurately. 
• Ability to work cooperatively in a team environment.
• Experience using digital applications (i.e. Zoom, MS Teams, Events Air, various social media platforms).
• Initiative and willingness to take on new tasks and challenges as they arise.
• Initiative and the ability to work with minimal supervision in a small office environment which requires a willingness to carry out a range of general duties. 
• Proficiency with MS Office Suite and CRMs.
• A strong commitment to improving outcomes for people with disability.

Desirable

• Experience with Microsoft Dynamics CRM.
• Experience with Content Management Systems / Higher Logic platform

What we Offer

• Flexible working opportunities
• Salary packaging benefits
• Employee Assistance Program
• Staff Rewards & Discounts program
• Learning and development opportunities

To Apply

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join NDS.  

NDS is committed to supporting equal employment opportunities for individuals with disability and will provide reasonable workplace adjustments.  We encourage potential applicants with lived experience to contact NDS to discuss any questions regarding individual workplace adjustments.  NDS also provides adjustments throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] using the subject line: Member Services Coordinator enquiry via EthicalJobs or 02 9256 3141 and indicate your preferred method of communication (email or phone).

Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above by clicking on the "Apply Now" button.

For further information please contact [email protected]. Please do not send your application to this email address, as it's for enquiries only. 

The successful applicant must be prepared to undertake a pre-employment police check. In addition, due to the inherent work, health and safety considerations and legislative requirements of this role, they must also be fully vaccinated against COVID-19 (i.e. double dosed plus recommended booster doses) prior to commencing any work, unless medically exempt. 

No agencies please.